Your selling questions answered

  • ABSOLUTELY YES! You can share the rack with one friend - we allow you to enter details for 2 (two) people so your sales can be tracked separately.

  • Keep an eye on our socials, if we end up with any space we may put a discounted option up for a last minute shorter term.

  • We do NOT take a commission from your sales.

  • Yes! We will send you a weekly update via WhatsApp with your updated sales amounts - you can also come into the store at any time to check on your rack.

  • You will receive a booking confirmation email when you book your rack, and then another one closer to the start date with the drop off and pick up specifics.

  • While we don't offer a standard pick up option, life happens and things come up, contact us at hello@uccollective.com.au and we will try and work something out for you should you not be able to make your allocated drop off date.

  • Yes! It's $30 and we will pack up your items and store them for 7 days to give you time to pick them up. Contact us at hello@uccollective.com.au to arrange this.

  • If you don't collect your clothes on your allocated day and we can't get in contact with you will we will pack up your items and store them for 7 days to give you time to pick them up. A $30 fee will be deducted from your payout to cover this.

    If we still can't get in contact with you then then clothes will become store property after the 7 days.

  • Add a swing tag to each of your items with 'your name - brand - small description - size - price' e.g. 'Elle W - Gorman - Pink Dress - Size 12 - $35'.

    Tags are available in most stores that sell stationary, or you can get creative and make your own, as long as the information is readable and they don't easily come off. We recommend swing tags or safety pins.

  • Yes! We will supply you with 50 hangers, allowing for you to have a combination of normal and clip hangers.

  • Yes! It costs a little extra but will save you time! This will involve an earlier drop off date to give us time to get it done.

  • Yes! We ask for authentication to be provided so it can be passed onto the customer.

  • Absolutely! Of course! 100%! You can top up your rack as many times as you like.

    You can do this yourself, or select the option to leave your extra items with us and we will do it for you.

  • Yes. We recommend you put items on sale across the second half of the month to increase sales.

  • We make every effort to prevent this with security cameras and watchful eyes; however, as with all retail stores, there is always a risk that people will steal. We do not take responsibility for lost or stolen items.

    Items may be misplaced within the shop and placed on a different rack- we try to stop this as much as possible, and as long as the tag is still on it, the sale will be allocated to you or the item returned to you.

  • We take great care with your items, but wear and tear can happen (e.g., make-up stains from trying on). If there are items you don’t want to risk, we recommend you don’t bring them in. We don't take responsibility for damaged goods (unless it was our error, of course).

  • We cannot guarantee sales or profits. It’s best to keep your rack topped up and consider offering discounts towards the end of your hire to maximise your return.

  • We’re all about quality, longevity, and circular style — so we kindly ask that all items be in good, clean condition (that means washed).

    We will give most items a go, but reserve the right to remove anything from the rack we deem unsuitable.

  • While we allow all brands, fast fashion like anko and shein are unlikely to sell - we recommend you have a maximum of 3 of these items at a time and charge, like, $3 an item.

  • We will give most things a go. IF we see something we don't want we will let you know straight away. We do reserve the right to say no to any items.

  • We don't provide refunds. We can change your date provided is more than 7 days before your scheduled start date.

  • We will happily change your date provided it's more than 7 days before your scheduled start date. Contact us at hello@uccollective.com.au to discuss this.

  • Provided you have supplied all of your required details we will process the payment within 7 days of the end of your rental period.

Your buying questions answered

  • A rent-a-rack store allows people to rent rack space within the store for a set period of time. It’s a simple way to clear out your wardrobe and sell clothes you no longer wear in one physical space, without the hassle of online selling or managing multiple platforms.

    Rent-a-rack makes reselling easy, social, and sustainable. You earn money from pieces that deserve a second life, help reduce textile waste, and support the circular economy — all while skipping endless messages, shipping, and ghosted buyers. It’s a low-stress, feel-good way to declutter and let your clothes be worn and loved again.

  • 266 The Entrance Road, Long Jetty NSW 2261.

    Select our contact / find us menu option to view a map of our location.

  • We have 2 car spaces at the back of the shop, the driveway is on the left side of the building. There is also free street parking out the front.

  • Absolutely you can! We have changerooms available, and entertainment for the ones waiting for you.

  • Visa, Mastercard, and Cash

  • As we operate as a reseller marketplace, all items are sold on behalf of individual sellers. For this reason, we’re unable to offer refunds or exchanges. We recommend checking item condition, sizing, and authentication carefully before purchasing.

  • We encourage renters to discount items as they get close to the end of their rental terms. Any rack could be on sale at any time, it saves to look around.

  • Our stock is based on what our rentals are selling, and this can absolutely include designer label items. While we do ask for authentication to be provided, we cannot guarantee authenticity of any items as we are not sourcing them ourselves.