Terms of service

Rack Renter Terms & Conditions

 

The Uncommon Cloth Collective (TUCC)

By booking a rack at The Uncommon Cloth Collective (“we”, “us”, “our”), you (“the Seller”) agree to the following terms. We’ve kept this as simple and transparent as possible — if you ever have questions, just ask 💛

 

Rack Bookings & Rental Period

  • Rent-a-rack means you’re hiring space in our store to sell your items
  • Racks are booked for a calendar month, we close on the last day of each month for the rack changeover.
  • Rack hire must be paid in full at the time of booking.
  • Occasionally we offer shorter rental periods — these will always be clearly advertised.

 

Sharing a Rack

  • You’re welcome to share your rack with one other person.
  • We request confirmation of this from you via email after the rack is booked.

 

What’s Included with Your Rack

Your rack hire includes:

  • Your own rack space in store
  • Up to 50 hangers (a mix of standard and clip hangers)
  • Up to 5 accessories (shoes and bags)
  • Weekly sales updates via WhatsApp
  • The freedom to top up your rack whenever you like

If you choose the optional top-up service, we’ll keep your rack looking full for you throughout the month.

 

What You Can Bring

We’re all about quality, longevity, and circular style.

  • Items should be clean, washed, and in good condition.
  • If something has a flaw, just let us know — add a note to the tag and price it accordingly.
  • We’ll give most items a go, but we do reserve the right to say no to anything that isn’t quite right for the space.
  • All brands are allowed, but from experience, fast fashion brands like anko or shein don’t sell. You can bring fast fashion brands, but they are unlikely to assist you with making a profit.

 

Designer Items & Authenticity

  • Designer pieces are absolutely welcome.
  • We ask that authentication be provided where possible.
  • As we don’t source the stock, we can’t guarantee authenticity — purchases are always made at the buyer’s discretion.

 

Tagging & Pricing

To make sure sales are tracked correctly, each item needs a swing tag with:

  • Your name
  • Brand
  • Short description
  • Size
  • Price

Example: Elle W – Gorman – Pink Dress – Size 12 – $35

If you’d prefer, you can select a paid add-on for us to tag and hang your items

 

Topping Up Your Rack

  • You can top up your rack as often as you like.
  • You’re welcome to do this yourself during store hours.
  • If you choose the top-up add-on, we’ll manage this for you and provide a container for extra stock.

 

Discounts & Sales

  • You’re welcome to discount items at any time.
  • We usually recommend this to help boost sales toward the end of the month.
  • If you’d like us to apply a discount:

 

Loss, Theft & General Wear

We genuinely take care with your items, have CCTV in place, and do our best to keep everything safe.

  • Like any retail space, there’s always a small risk of theft, loss, or wear from try-ons.
  • We can’t take responsibility for lost, stolen, or accidentally damaged items.
  • If something is misplaced in store, we’ll do our best to track it down — as long as the tag is attached, sales will always be allocated correctly.
  • If there are items you’d be devastated to lose or have marked, we recommend leaving those ones at home.

 

Sales, Profit & Payments

  • While we can’t guarantee sales or profits, keeping your rack topped up and discounting later in the month can really help boost sales.
  • Once your rack period ends and all details are confirmed:
    • Payouts are processed within 7 days
    • You’ll receive your sales total minus any applicable fees

 

Drop-Off & Pick-Up

Drop-off

  • We’ll email you with drop-off details before your start date.
  • If something comes up, just email hello@uccollective.com.au and we’ll try work it out.

Pick-up

  • Items are collected on the last day of the month. Details will be sent before your start date.
  • If needed, we offer a $30 pack-up service, where we store your items for 7 days.
  • If items aren’t collected and we haven’t heard from you:
    • A $40 fee will be deducted from your payout
    • Items are held for 7 days
    • After that, they may be donated or sold on our charity rack
  • Once items have been collected, we can’t take responsibility for missing pieces.

 

Cancellations & Date Changes

  • Rack hire fees are non-refundable.
  • Date changes are welcome more than 7 days before your start date.
  • No refunds are available for early finishes or unused time.
  • If you don’t attend or get in touch within 2 days of your start date, the rack may be released.

 

When and How We Communicate with You

  • Booking confirmations are sent by email.
  • Drop-off and pick-up info is emailed before your start date.
  • Weekly sales updates are sent via WhatsApp.

 

Updates to These Terms

From time to time, we may update these terms to reflect how the store operates. The version on our website at the time of booking is the one that applies.